I just wanted to report how terribly frustrating my "concierge" service with Bosch installation went.
To start, there was a little issue with the dealership not collecting or having me pay for the charger when I closed on the car. I was told that Bosch would care for it all. A ticket was opened with Bosch, Bosch contacted me and the electrician came out for an estimate. After about a week, I finally get the estimate in my inbox. Keep in mind, I think I spoke to someone at Bosch once and every time I called back my personal "concierge" person it went to voicemail and I was never able to talk to anyone...except e-mail and voicemails. Now, because I was told that Bosch would collect the money for the charger, I thought that the estimate that came over for $980 that said "Time and Materials" included the charger and installation. I actually thought the dealership had worked out a deal because of a different issue.
So, come the day of the installation, the electrician gets here and asks "where is the charger?". I said, I have no clue, you don't have it? He then called Bosch, Bosch said that it was delivered to the dealership by mistake. I thought, "Oh, ok, good". When I contact the dealership, I was told that they didn't get one in, but they have one in stock and he asked, but you haven't paid for it yet? This is the first time that there was any inclination that I actually needed to pay the dealership for it beyond what came over in the estimate, which I did pay for.
In any case, once I figured out that and figured out that there was a huge miscommunication between Bosch, the electrician, the dealership and myself, I realized how expensive that quote for installation actually was, especially since I already had a lower amp Volt charger in my garage and the walls were open to where they just needed to remove the 20 amp wire with 40 amp and a new breaker...not to mention the large breaker box is within 20 ft of the current charger, which is where the new one was getting installed. In my approximation, the price is about $400 to $450 too much. I could understand paying for the "concierge" service as well, but not for $400 to $450 and not given the amount of headache and miscommunication that was there. When I brought this all to Bosch's attention, all they said is "that is the average price of a installation." To which I said, "I am guessing the average installation does not already have a charger installed." I then proceeded to ask for my $980 back and put it towards the charger itself instead of the installations. I can get the installations much cheaper and for less hassle.
In short, I do not recommend going through Bosch for any of this. My opinion is that this is far from a "concierge" service and is priced much higher than it should be for the service. Additionally, while they said they would look at the "process" they made no attempt to even lower the price due to the confusion and the headache it has caused me. Be very wary, if you do go with Bosch.
To start, there was a little issue with the dealership not collecting or having me pay for the charger when I closed on the car. I was told that Bosch would care for it all. A ticket was opened with Bosch, Bosch contacted me and the electrician came out for an estimate. After about a week, I finally get the estimate in my inbox. Keep in mind, I think I spoke to someone at Bosch once and every time I called back my personal "concierge" person it went to voicemail and I was never able to talk to anyone...except e-mail and voicemails. Now, because I was told that Bosch would collect the money for the charger, I thought that the estimate that came over for $980 that said "Time and Materials" included the charger and installation. I actually thought the dealership had worked out a deal because of a different issue.
So, come the day of the installation, the electrician gets here and asks "where is the charger?". I said, I have no clue, you don't have it? He then called Bosch, Bosch said that it was delivered to the dealership by mistake. I thought, "Oh, ok, good". When I contact the dealership, I was told that they didn't get one in, but they have one in stock and he asked, but you haven't paid for it yet? This is the first time that there was any inclination that I actually needed to pay the dealership for it beyond what came over in the estimate, which I did pay for.
In any case, once I figured out that and figured out that there was a huge miscommunication between Bosch, the electrician, the dealership and myself, I realized how expensive that quote for installation actually was, especially since I already had a lower amp Volt charger in my garage and the walls were open to where they just needed to remove the 20 amp wire with 40 amp and a new breaker...not to mention the large breaker box is within 20 ft of the current charger, which is where the new one was getting installed. In my approximation, the price is about $400 to $450 too much. I could understand paying for the "concierge" service as well, but not for $400 to $450 and not given the amount of headache and miscommunication that was there. When I brought this all to Bosch's attention, all they said is "that is the average price of a installation." To which I said, "I am guessing the average installation does not already have a charger installed." I then proceeded to ask for my $980 back and put it towards the charger itself instead of the installations. I can get the installations much cheaper and for less hassle.
In short, I do not recommend going through Bosch for any of this. My opinion is that this is far from a "concierge" service and is priced much higher than it should be for the service. Additionally, while they said they would look at the "process" they made no attempt to even lower the price due to the confusion and the headache it has caused me. Be very wary, if you do go with Bosch.
