Time Slots unusable due to Remote Services

[Gonville]

Latest update……

“Thanks for your further email.

I've made contact with the team at BMW Sytner Sheffield, and asked contact is made with you to arrange a booking so the software can be updated on your vehicle. As your case has also been raised to our Customer Service Managers, who are the highest point of escalation here at BMW UK, we'll be covering the cost of the update required.

I've asked to be kept updated, once contact has been made with yourself.

If there's anything else I can do for you in the meantime, please get back in touch.”

Just what update is this?

 

[Mondomensch]

Latest update……

“Thanks for your further email.

I've made contact with the team at BMW Sytner Sheffield, and asked contact is made with you to arrange a booking so the software can be updated on your vehicle. As your case has also been raised to our Customer Service Managers, who are the highest point of escalation here at BMW UK, we'll be covering the cost of the update required.

I've asked to be kept updated, once contact has been made with yourself.

If there's anything else I can do for you in the meantime, please get back in touch.”

Just what update is this?

Maybe an I level update? I think mine is a 2022 I level on my 2020 i3; wonder if there's anything to be gained by getting the latest one.

 

[Parky14]

The only confusion I see is that the i3 has never had OTA no matter what the iDrive version. The LCI with LTE/4G did have OTA updates for maps but can’t see they are confused about that. This is a bug in the server. Nothing to do with the car.

I agree 100% but it seems BMW ConnectedDrive people don’t understand. Maybe the i3 is just not on their training anymore.

 

[Parky14]

Latest update……

“Thanks for your further email.

I've made contact with the team at BMW Sytner Sheffield, and asked contact is made with you to arrange a booking so the software can be updated on your vehicle. As your case has also been raised to our Customer Service Managers, who are the highest point of escalation here at BMW UK, we'll be covering the cost of the update required.

I've asked to be kept updated, once contact has been made with yourself.

If there's anything else I can do for you in the meantime, please get back in touch.”

Just what update is this?

Another mixed message. I asked for it to be escalated and was told to write to the complaint team. No offer to pay for my software update (not that it will fix anything)

 

[Parky14]

Have the updates stopped?
I can’t see any recent ones in my vehicle history for the last 14 hours.

Have they fixed it?