Time Slots unusable due to Remote Services

[Gonville]

Latest update……

“Thanks for your further email.

I've made contact with the team at BMW Sytner Sheffield, and asked contact is made with you to arrange a booking so the software can be updated on your vehicle. As your case has also been raised to our Customer Service Managers, who are the highest point of escalation here at BMW UK, we'll be covering the cost of the update required.

I've asked to be kept updated, once contact has been made with yourself.

If there's anything else I can do for you in the meantime, please get back in touch.”

Just what update is this?

 

[Mondomensch]

Latest update……

“Thanks for your further email.

I've made contact with the team at BMW Sytner Sheffield, and asked contact is made with you to arrange a booking so the software can be updated on your vehicle. As your case has also been raised to our Customer Service Managers, who are the highest point of escalation here at BMW UK, we'll be covering the cost of the update required.

I've asked to be kept updated, once contact has been made with yourself.

If there's anything else I can do for you in the meantime, please get back in touch.”

Just what update is this?

Maybe an I level update? I think mine is a 2022 I level on my 2020 i3; wonder if there's anything to be gained by getting the latest one.

 

[Parky14]

The only confusion I see is that the i3 has never had OTA no matter what the iDrive version. The LCI with LTE/4G did have OTA updates for maps but can’t see they are confused about that. This is a bug in the server. Nothing to do with the car.

I agree 100% but it seems BMW ConnectedDrive people don’t understand. Maybe the i3 is just not on their training anymore.

 

[Parky14]

Latest update……

“Thanks for your further email.

I've made contact with the team at BMW Sytner Sheffield, and asked contact is made with you to arrange a booking so the software can be updated on your vehicle. As your case has also been raised to our Customer Service Managers, who are the highest point of escalation here at BMW UK, we'll be covering the cost of the update required.

I've asked to be kept updated, once contact has been made with yourself.

If there's anything else I can do for you in the meantime, please get back in touch.”

Just what update is this?

Another mixed message. I asked for it to be escalated and was told to write to the complaint team. No offer to pay for my software update (not that it will fix anything)

 

[Parky14]

Have the updates stopped?
I can’t see any recent ones in my vehicle history for the last 14 hours.

Have they fixed it?

 

[mojo]

For me, they stopped almost exactly 24 hours ago.

 

[Parky14]

For me, they stopped almost exactly 24 hours ago.

Same here, last one was 10:05am on 18th Nov. I set a time slot yesterday and it is still there

 

[Parky14]

All good here, still got my charging slot set up with no remote updates for nearly 36 hours.

 

[Gonville]

Someone rebooted the Munich servers at 0800 Monday our time. No messages since then.

Meanwhile BMW UK HQ has scheduled my i3 to have a ‘software update’ at no cost with a dealer. Will see how that goes. ;-)

 

[Gonville]

Another mixed message. I asked for it to be escalated and was told to write to the complaint team. No offer to pay for my software update (not that it will fix anything)

The trick was not mentioning Octopus. As per my short ‘Your server is sending me junk? Why?”

 

[Gonville]

If Octopus requires one's BMW ConnectedDrive login credentials so that it can communicate with one's i3, changing the BMW ConnectedDrive login password would prevent Octopus servers from communicating with one's i3. This from an i3 owner who has no experience with Octopus and doesn't know how it works but who does have experience with 3rd-party access of our i3 using my BMW ConnectedDrive login credentials.

I think as I predicted Octopus have been forced to respond to the BMW error.

“Unfortunately, BMW has changed the way we connect with their vehicles via the Intelligent Octopus Go tariff. As a result, you won't be able to add your car at this time. You will remain on the Intelligent Octopus Go tariff, but until this issue is resolved, you'll need to manually charge your EV. This is a temporary issue and we are working with BMW to resolve this. I have also added your account to our update list, so once this issue is resolved, a member of our Smart Tariff team will reach out to you. I'm sorry for the inconvenience this has caused, but if manufacturers change how they manage their EVs we then have to update how Intelligent works with them. We are hopeful for a resolution to this issue before the end of the year and I must stress that this is a tentative timeframe. However, we will be in touch to let you know when you can onboard again with your BMW.”

 

[Parky14]

I think as I predicted Octopus have been forced to respond to the BMW error.

“Unfortunately, BMW has changed the way we connect with their vehicles via the Intelligent Octopus Go tariff. As a result, you won't be able to add your car at this time. You will remain on the Intelligent Octopus Go tariff, but until this issue is resolved, you'll need to manually charge your EV. This is a temporary issue and we are working with BMW to resolve this. I have also added your account to our update list, so once this issue is resolved, a member of our Smart Tariff team will reach out to you. I'm sorry for the inconvenience this has caused, but if manufacturers change how they manage their EVs we then have to update how Intelligent works with them. We are hopeful for a resolution to this issue before the end of the year and I must stress that this is a tentative timeframe. However, we will be in touch to let you know when you can onboard again with your BMW.”

At least we got the charge in time slot issue fixed !

 

[Gonville]

At least we got the charge in time slot issue fixed !

Not sure it is ‘fixed’ as whatever caused it is still there just Octopus have prevented new signups to the vehicles for BMW and Mini. Same as Jaguar cut off access. Ford have agreed a commercial API for OCtopus to use for this.

This might explain the 4 hours:-

“Apparently the Octopus server polls the BMW server every 4 hours and that’s leaving some empty message getting sent to the vehicles on the BMW account even if they are not registered with Octopus. ”

 

[Gonville]

At least we got the charge in time slot issue fixed !

This is the latest which admits what I said before. They were using an authorised API access as a third party using our credentials which isn’t really a good thing. Especially as those credentials can be used to send an unlock message to the car. We shouldn’t really have shared.

Anyway:-

“Thank you for getting in touch and sharing your experience with us. I completely understand how frustrating it must be to see your BMW i4 not detected by the Octopus app, especially when you were expecting it to create a charging plan.
At present, BMW has temporarily suspended app integration as they update their systems to enhance security protocols. This impacts how we connect with their services and has led to some temporary changes:
BMW Vehicles: Currently, onboarding through the app is unavailable. However, you can still register your BMW via our website. Once registered, you can schedule charging during the off-peak times offered by Intelligent Octopus (IOG).
Mini Vehicles: Onboarding through the app is currently suspended, and website registration is not supported at this time.
Additionally, the usual 7-day onboarding timer for IOG has been suspended for BMW vehicles while we work with BMW to resolve these issues.
We expect a resolution soon, with BMW releasing a software upgrade from 9th December at their service centres and a remote software update becoming available in Q1 2025. We appreciate your patience as we collaborate with BMW to restore full functionality as quickly as possible.”

 

[colin123]

Hello Colin

Thanks for your continued patience while we looked into this.

I've had an update that a software update will be available from 9 December. You'll need to book your vehicle into a BMW Approved Centre to have this completed. Alternatively, this should be available remotely between January and March.

If there's anything else you need, please let me know.

Kind regards

Jordan

BMW
United Kingdom
Jordan Colley
Senior Customer Service Consultant
BMW Customer Support
Summit ONE
Summit Avenue, Farnborough
Hampshire, GU14 0FB

Tel: +44 (0)370 5050 160
Email: [email protected]
Web: www.bmw.co.uk