Hi all,
Like many of you, I fell in love with the i3. On 12/29/18 I took the plunge and purchased the 2015 Rex with 18k miles CPO for $18k.
I felt like the price was fair giving the CPO. Now that is the good part of the story, please stick around to hear the predicament I find myself in.
When I took the car for the test drive I loved everything about it. It was getting dark so things looked good for the most part. I noticed the steering wheel to be what appeared to be a bit dirty at the 12 o'clock position. Ron, the sales guy assured me they would clean it up before I took possession.
There were a few scratches on the hood but I was ok with them, though while outside I noticed the tires to be quite worn. I asked what the limit was for them to pass the CPO process, I was informed 3mm. I insisted that the tires seem to have less than that and asked to double-check them. One of the employees went out to check with me and three out of the four wheels failed the legal limit and the employer informed the salesman and the sales manager. Both proceeded to say that the car had been in test drives and at the point of certification it indeed passed.
I did not want to waste time and asked them to make it right. The offered $200 off the price of the car. While I was thinking, something good came out of it because the sales manager offered to sell me his old Winter Package Wheel and tires for $400. That made tire condition issue better, so I agreed.
In my way home, I left at 7:30 pm with only 40% range and empty tank, I had to fill up and run on the Rex for the rest of my trip. Yes, they did not charge the car or offer to top off the tank. My trip back home was relatively short 90 miles, in a very cold climate and snow on the ground. The car at some point reported low tire pressure that I assumed was due to the temperature drop. Later I found out otherwise.
Overall I was impressed with the car. I traded in a full size 2011 Range Rover and it felt like I did not skip at all in ride quality and luxury.
The next day in daylight I decided to inspect the car a bit in my garage. I found several things wrong that were not disclosed during the sale process:
1. Driver's seat bottom cover has what looks to be a defect or failure/tare of sorts.
2. The steering wheel was not dirty, the leather is worn away by some object, it does not appear to be normal wear.
3. Two right side rims are bent in the inside, causing the slow air leak.
As you can imagine I was livid. I send out an email to the sales manager and also to Lithia Group Costumer service, politely describing the issues I found and how they were not disclosed during the sales process. I would have noticed them myself but it was too dark to do so.
The salesman for some reason went silent on my text to him with the pics. I also contacted the service department.
Today I got a call back from the sales guy asking that they inspect the rims, as to make sure I did not cause the issue. I told him that he was suggesting I bent them in my one hour of ownership and if that made sense?!
Lastly, the service department called to say the same thing but also add that the seat and the steering wheel were just fine, worn by the previous owner. I asked the advisor if they practice selling CPO vehicles that have torn seats and hide the issues.
During this whole ordeal, the only reasonable person I have talked to was the Parts Manager. I ran into him when I was inquiring about the winter wheels package. He was shaking his head overhearing Ron the salesman convince me that the tire with less than 3mm of tread were fine.
I am sure you all wonder what dealership I am dealing with. I would like to tell you but I will give them a couple of more days to make things right. I was hoping to drive back tomorrow but we have a winter weather advisory in effect that might make it hard for me to do so.
Thank you for reading through this long post. I would love any advice you might have in the matter and will post back soon.
Like many of you, I fell in love with the i3. On 12/29/18 I took the plunge and purchased the 2015 Rex with 18k miles CPO for $18k.
I felt like the price was fair giving the CPO. Now that is the good part of the story, please stick around to hear the predicament I find myself in.
When I took the car for the test drive I loved everything about it. It was getting dark so things looked good for the most part. I noticed the steering wheel to be what appeared to be a bit dirty at the 12 o'clock position. Ron, the sales guy assured me they would clean it up before I took possession.
There were a few scratches on the hood but I was ok with them, though while outside I noticed the tires to be quite worn. I asked what the limit was for them to pass the CPO process, I was informed 3mm. I insisted that the tires seem to have less than that and asked to double-check them. One of the employees went out to check with me and three out of the four wheels failed the legal limit and the employer informed the salesman and the sales manager. Both proceeded to say that the car had been in test drives and at the point of certification it indeed passed.
I did not want to waste time and asked them to make it right. The offered $200 off the price of the car. While I was thinking, something good came out of it because the sales manager offered to sell me his old Winter Package Wheel and tires for $400. That made tire condition issue better, so I agreed.
In my way home, I left at 7:30 pm with only 40% range and empty tank, I had to fill up and run on the Rex for the rest of my trip. Yes, they did not charge the car or offer to top off the tank. My trip back home was relatively short 90 miles, in a very cold climate and snow on the ground. The car at some point reported low tire pressure that I assumed was due to the temperature drop. Later I found out otherwise.
Overall I was impressed with the car. I traded in a full size 2011 Range Rover and it felt like I did not skip at all in ride quality and luxury.
The next day in daylight I decided to inspect the car a bit in my garage. I found several things wrong that were not disclosed during the sale process:
1. Driver's seat bottom cover has what looks to be a defect or failure/tare of sorts.
2. The steering wheel was not dirty, the leather is worn away by some object, it does not appear to be normal wear.
3. Two right side rims are bent in the inside, causing the slow air leak.
As you can imagine I was livid. I send out an email to the sales manager and also to Lithia Group Costumer service, politely describing the issues I found and how they were not disclosed during the sales process. I would have noticed them myself but it was too dark to do so.
The salesman for some reason went silent on my text to him with the pics. I also contacted the service department.
Today I got a call back from the sales guy asking that they inspect the rims, as to make sure I did not cause the issue. I told him that he was suggesting I bent them in my one hour of ownership and if that made sense?!
Lastly, the service department called to say the same thing but also add that the seat and the steering wheel were just fine, worn by the previous owner. I asked the advisor if they practice selling CPO vehicles that have torn seats and hide the issues.
During this whole ordeal, the only reasonable person I have talked to was the Parts Manager. I ran into him when I was inquiring about the winter wheels package. He was shaking his head overhearing Ron the salesman convince me that the tire with less than 3mm of tread were fine.
I am sure you all wonder what dealership I am dealing with. I would like to tell you but I will give them a couple of more days to make things right. I was hoping to drive back tomorrow but we have a winter weather advisory in effect that might make it hard for me to do so.
Thank you for reading through this long post. I would love any advice you might have in the matter and will post back soon.
![Electric Spin Scrubber, [IPX7 Waterproof ] [50KG Torque] Shower Scrubber with 9 Brush Heads, 2 Speed Mode, 4 Adjustable Angles, Electric Brush for Cleaning for Bathroom Floor Tile (Gray)](https://m.media-amazon.com/images/I/51R1fR54smL._SL500_.jpg)
