To get into the vehicle, you may have to resort to actually using the key. To get access to the key slot in the driver's door, you have to use the key in a small slot underneath the handle to pry out the plastic cover, which should pop out, gaining access to the actual key slot. Once you're in there, you can use the manual controls to open the hood.
All of that is shown in the user's manual, and you can download an electronic copy if you don't have access to the physical book.
If the fob remote will open the door, there should be enough power in the battery to enable charging. If it isn't sufficient to fully activate everything, there's a phantom 12vdc charging path that, over time and if the battery can accept it, recharge the 12-vdc battery slowly versus the normal path of the DC-DC converter from the high voltage battery pack.
From what I've heard, depending on the MY and software version, you may or may not have to disconnect the HV while charging the 12-vdc battery. But, it's generally simple to disconnect the HV...sometimes, getting it closed again can be tricky, though.