2017 REX won’t charge on level 3 EXCEPT at dealer

[KSBMWI3]

Hi all,

AbOut two weeks ago my i3 stopped fast charging. I tried 10 different chargers on 3 vendors , all confirmed working. Received some variation of error msg regarding “communication error.” Took it to dealer, ran diagnostics which came up clean and connected to dealer fast charger and it worked no issue at all. Immediately went to EVgo station, tried three chargers (one of which had just fully charged another i3) and no go. Dealer just shrugged and said the car has no problem. What do I do?

 

[eNate]

What year? Had it had any dealer installed -software updates?

 

[Francisco Valle]

Hola a todos,

Hace aproximadamente dos semanas, mi i3 dejó de cargarse rápidamente. Probé 10 cargadores diferentes de 3 proveedores y todos confirmaron que funcionaban. Recibí una variación de un mensaje de error sobre "error de comunicación". Lo llevé al concesionario, realicé un diagnóstico que no dio ningún resultado y lo conecté al cargador rápido del concesionario y funcionó sin ningún problema. Inmediatamente fui a la estación EVgo, probé tres cargadores (uno de los cuales acababa de cargar por completo otro i3) y no funcionó. El concesionario simplemente se encogió de hombros y dijo que el auto no tenía ningún problema. ¿Qué hago?

Comunicate con Bmw que es el proximo paso a seguir hablas con customer service y explica lo que le pasa a tu Bmw i3 le cuentas toda la historia de lo sucedido y te pasaran al proximo niver

Me dejas saber en que termino esto.

[Contact BMW, which is the next step to follow. Talk to customer service and explain what is happening to your BMW i3. Tell them the whole story of what happened and they will move you to the next level.

Let me know how this ends.]

 

[squozen]

Hi all,

AbOut two weeks ago my i3 stopped fast charging. I tried 10 different chargers on 3 vendors , all confirmed working. Received some variation of error msg regarding “communication error.” Took it to dealer, ran diagnostics which came up clean and connected to dealer fast charger and it worked no issue at all. Immediately went to EVgo station, tried three chargers (one of which had just fully charged another i3) and no go. Dealer just shrugged and said the car has no problem. What do I do?

Wait, the dealer has a DC fast charger and not an AC charger??

 

[xclusivei3]

ive notice with mines if u lift up and kinda push at sane time lighty on connector handle while plugged in until handshake is made then u can let go it will work i have to do that when fast charging and when using tesla adapter for level 2 charging

Be interested if thats works for ublet me know

 

[Ollie]

Ran in to this myself. Did everything, danced a little jig, held my tongue just right, tried singing like a fat lady. Even call the charger company. It was the handshake between the charger and the car. Lift up on the chargers handle a skoosh and nudge lightly forward. Ta da