Men, i know i have the same issue in Mexico, but i went all way i can to check this case with BMW Mexico, i have a letter of Director of customer support in Mexico that say that this is now a fail and have been cause due bad driving, I have submit a lot of cases like this I have collect in a time, now my bmw i3 is fixed but I check each month to prevent this, please contact me and I will give you all I can to help all bmw owners to get this part replace and BMW fix the issue.