The strongest case that I've heard from others is that complexity is the enemy of reliability, and there is absolutely no doubt that the REx is more complex than the BEV.
In reality, whether BEV or REx suits you better depends on your circumstances and, to an extent, your location. I've owned my 120Ah BEV for more than 18 months now, and I've never had a situation where I would have needed to use the REx engine - so for my circumstances it would simply be a waste - weight carried around everywhere without any useful purpose.
And in the UK it's not quite as simple as it seems in the US, because the REx models were only available here with the 60 and 94Ah battery sizes - so here you have to make a compromise on battery capacity and vehicle age if you want a REx.
So, overall, it's not people grasping at straws - there are actually genuine reasons why people make the choices that they do.