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This is just ridiculous! Print this November 2015 BMW Technical Service bulletin and show it to your dealer's service department. Dealers are obliged to install this update at no cost to you. If they refuse, call BMW i3 support again and demand to talk to someone who actually knows about i3's. Other i3 owners have reported that BMW i3 support has called their dealers to inform them that they must install this update at no cost as a warranty service.
