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Over the 10-months I've had my i3, I've had two occasions when the car stopped talking to the servers - each time, it was more than a few days.  No amount of resetting on the server side, reloading application, forcing an update of new data at the car resolved it.  The car continually showed old, inaccurate data on the app and the mileage did not update.  The first time, the dealer unplugged the telecommunication module (a crude forced reset) and it began working fine in a few minutes as it rebooted and reconnected to the server.  The next time, I just removed the fuse powering the thing, and it began working again.  It's fuse F115.  Your call.  Do not have the vehicle plugged into your EVSE when you remove the fuse, and it does take a few minutes to reboot and reconnect.