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Thanks everyone, really appreciate the replies (more proactive than anything coming from BMW!)

I'm beyond angry that our 18 mo old car (2014 BEV) with 9K miles is completely crippled and out of service for more than a week. If I read correctly here on this forum, I'm going to get back a car with a forced software update which will diminish the performance to spare stress on the motor...

The diagnosis is broken left motor mount bolt. So far, they need to replace the motor, the "engine module," and the AC compressor. Seems like they're not following the TSB and replacing the axles. So angry.

2014 BEV Was accelerating (gently) away from a stop sign yesterday, loud bang, jolt, stranded in a crosswalk, could not get into neutral, drivetrain warning messages. BMW Roadside Assistance phone was worthless, they couldn't tell me anything. Called AAA. Eventually, the tow truck driver got...